Free shipping | Free returns from the Benelux

Customer Services

Cole Haan ships free of charge.
As a rule, an order will be offered by us within 24 hours and within subsequent working days for shipment at DHL. After your order has been picked up by DHL you will receive a Track & Trace code. Please note that it may take a few hours before this link works. 

Delivery process DHL 
After you have placed your order, you will receive an email from DHL. You will then be able to choose your delivery date, time window and location directly online. The day before delivery you will receive an email with the scheduled delivery time. If that time is not convenient, you can immediately choose another time or location online (until 23:59 hours). 

You can also indicate to have the package delivered directly to the neighbours. So make sure you fill in your email address clearly. 

Receive parcel
During the delivery process, you can also set notifications for relevant moments. You can even change the delivery moment several times.

General delivery times:
  • Monday to Thursday: between 11 a.m. and 9 p.m.
  • Friday and Saturday: between 11 a.m. and 3 p.m.

Cole Haan ships to the following countries
Netherlands, Belgium and Luxembourg.
If you have missed the deliverer you will receive an email. If you don't do anything, the deliveryman will try again the next day. However, if you wish, you can indicate via the link in the email that you would like to pick up your parcel the next day at your nearest DHL ServicePoint. You can also choose to change your delivery time or specify a different location (until 23:59 h).