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Customer Services


Step 1 - Checking 
If you are not satisfied with your purchase, you may return your product(s) within 14 days from the time of home delivery. Products must be returned unused, undamaged and with all original labels. So do not cut the labels loose while trying on! 

Step 2 - Packing 
Fill out the return slip included in your package. You pack the items in the original box along with the return slip, the corresponding order confirmation and any attached accessories and/or care products. We cannot process your return without the order confirmation. 

Step 3 - Shipping 
You will ship the package with the carrier of your choice. Make sure to clearly address it to: Fros International BV, collecting Cole Haan, Einsteinweg 25, 3404 LH IJsselstein, The Netherlands. The shipping costs will be for your account

Within 10 working days after receipt of the package you will receive the purchase amount back to the same account as the account with which the article was paid. You can find this under Mollie Payments. 

Contact us at
No, it is unfortunately not possible to exchange for a different item or size. If you would like a different item or size, you can place a new order in our shop.