
Customer Services
1. Contact details
- Fros, inz. Cole Haan
- Einsteinweg 25
- 3404 LH IJsselstein - Nederland
- T: + 31 (0)30 687 92 97
- E: customercare@colehaan.nl
- Kvk: 33249147
- BTW nr.: NL802046587B01
2. Handling of personal data
- we clearly state the purposes for which we process personal data. We do this via this privacy statement;
- we limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
- we first ask you for explicit permission to process your personal data in cases where your permission is required;
- we take appropriate security measures to protect your personal data and to meet the requirements of parties who process personal data on our behalf;
- we respect your right to access, correct or delete your personal data at your request.
In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read it carefully.
3. Personal data that we process
If you have placed an order:
- Name
- Address
- PC and Location
- Telephone number
- E-mail address
- Payment details
- IP address
If you have only subscribed to our newsletter:
- E-mail address
- Name
These data are only processed on the basis of the purposes and principles mentioned in paragraph 5.
4. Special and/or sensitive personal data that we process
5. For what purpose and on what basis do we process personal data?
- If you have placed an order
- Sending our newsletter by email
- To be able to call or e-mail you if this is necessary in order to carry out our services
- Inform you about (changes to) our services and products
- Allow you to create an account
- Handling complaints via our website
- Colehaan.nl analyzes your behavior on the website in order to improve the website
- Colehaan.nl also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
If you have only subscribed to our newsletter:
- Sending our newsletter by email
- Register My Account
Complaint form, contact form and question form
Newsletter
6. How long do we keep personal data?
7. Sharing personal data with third parties
8. Cookies and similar techniques we use
Third parties
10. How do we secure personal data?
11. Changes to this privacy statement
This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google").
Google Analytics uses "cookies" (text files placed on your computer) to help the website operator analyze how the site is used.
The information generated about your use of the website (including your IP address) will be transferred to Google and stored by them on servers in the United States.
Google uses this information to keep track of how you use the website, to compile reports on website activity for website operators and to offer other services related to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Google will not combine your IP address with other data available to Google. You can refuse the use of cookies by selecting the appropriate settings in your browser.
However, we point out that in that case you may not be able to use all the features of this website.
By using this website you consent to the processing of the information by Google in the manner and for the purposes described above.
How Google uses data when you use Google partner sites or apps? You can read that here: www.google.com/intl/en/policies/privacy/partners/, or any other URL that Google may make available from time to time.
Other Cookies
- The cookies are used for the following purposes:
- remembering login names and passwords, for example, for efficient use of the website;
- analyzing the use of the websites;
- collecting data related to your visiting behavior.
You can decide whether you want to accept or refuse cookies, or whether you want your browser to notify you when a cookie is placed. To do this, you need to adjust the settings in your browser. You can go to the "help" function of your browser to set your cookie preferences.
List of cookies:
- Google Analytics
- Google Dynamic Remarketing
- Facebook Connect
- Facebook Social Plugins